The global call center platforms market—increasingly referred to as the Contact Center As a Service (Ccaas) Market—is currently at a historic inflection point. In 2025, the industry has transitioned from being a simple telephonic cost center to a high-tech "relationship hub" powered by generative AI and cloud-native architecture. https://logcla.com/blogs/943268/Cloud-Based-GIS-Solutions-Market-Outlook-2025-2032